Refund policy

According to the terms of article L221-18 of the Consumer Code, “The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely, following telephone or off-premises canvassing, without having to justify his decision or bear costs other than those provided for in articles L. 221-23 to L. 221-25.

The period mentioned in the first paragraph runs from the day:

1° From the conclusion of the contract, for service provision contracts and those mentioned in Article L. 221-4; 2° From the receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer may exercise his right of withdrawal from the conclusion of the contract.

In the case of an order for several goods delivered separately or in the case of an order for a good made up of multiple batches or parts whose delivery is staggered over a defined period, the period starts from the receipt of the last good or batch or the last part.

For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good.

The right of withdrawal may be exercised online, using the attached withdrawal form and also available on the site or any other unambiguous declaration expressing the desire to withdraw and in particular by post addressed to the Seller at the postal or email address indicated in ARTICLE 1 of the T&Cs.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold as new, accompanied by the purchase invoice.

Damaged, soiled or incomplete products will not be accepted. Return costs will be borne by the Customer.

The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions set out in this article.

Adresses de retour

Les produits ne sont pas tous retournés au même endroit : chaque gamme est réexpédiée vers son entrepôt ou son usine d'origine. Merci de nous contacter à contact@mosaik-floor.fr avant tout renvoi, afin que nous vous confirmions l'adresse correspondant à votre commande.

Tapis puzzle, Pro-Max et gamme AERO
Hiolle Logistique — Rue Ambroise Croizat (Zone Team) — BP 40099 — 59125 Trith-Saint-Léger — France

Gamme ULTIMA
Fortemix s.r.o. — Kirilovova 812 — 739 21 Paskov — République tchèque — +420 558 638 311

Autres gammes
L'adresse dépend de l'usine de fabrication du produit concerné ; elle vous sera communiquée lors de votre demande de retour.

Conformément à ce qui précède, les frais de retour restent à la charge du Client, quelle que soit l'adresse de destination.